Database and Telephone Account Management Specialists
Profit Sense specialise in the development, growth and management of sales channels and databases.
Profit Sense Limited was established in 2009 by Louise Garlick and Sandra Willis.
They saw a need in the market for a company that delivers the value of lifelong customer relationships through providing a professional and effective service that is focused on growing business.
Profit Sense is a New Zealand owned business specialising in Customer Relationship Management (CRM) software, Database Management and outbound Telephone Account Management (TAM). Profit Sense offer i-Track CRM solution, consulting, training services along with a team of professional Telephone Account Managers.
Telephone Account Management Services
- Customer Retention Calling
- New Business Development
- Campaign Calling
- Data Cleanse
Telephone Account Management
- Keeps in touch through organised contact
- Builds long-term, life-time relationships with your customers encouraging repeat business
- Develops a solid lead pipeline on behalf of the Client
- Manages long-term leads for your sales team
- Increases sales revenue through both retention and new business
- Gives the Client a sound knowledge base, insights and loyalties within new and existing customer bases
- Provides experienced Campaign Management and follow up
Telephone Account Management Outsourced Benefits
- Provides longevity and works as part of your team
- Provides hourly accountability resulting in high sustainable productivity
- Saves on recruitment and associated employment costs
- Provides weekly management and reporting
Retention Telephone Account Management
- The Retention programme is tailored to the needs of the client and existing database.
- Profit Sense’s Retention programme concentrates on the life-time value of the customer relationship, understanding repeat business is more cost effective than developing new business.
New Business Development Telephone Account Management
- The New Business Development programme concentrates on the Client sales and growth with both existing and prospective business customers. Initially, Profit Sense work with the existing customer database establishing relationships and requirements with decision makers. We then target a carefully selected prospective database to build brand awareness, relationships and sales with new business customers.
Campaign Telephone Account Management
- Profit Sense call for Campaigns on behalf of Clients on a targeted customer base, following up on EDMs, Launch / Event Invites and current promotions.
Data Cleanse
- Profit Sense’s outsourced Data Cleanse service provide the dedication and discipline required to get your database clean and up to date.
Testimonials
Smart Trade International
“The relationship and engagement we have with our Members and Partners is absolutely critical to us as a business. We don’t let just anyone contact them and represent our business, our program and ultimately our brand. So when it came to choosing a supplier that could help us engage with some of our Partners and Members we completed some significant due diligence and Profit Sense ticked all the boxes for us!
During our long relationship with Louise and her team, we were always impressed with their ability to engage our partner stakeholders over the phone along with how quickly and professionally they execute targeted campaigns as and when required. We always had confidence that they had our best interests at heart and that they were representing us in a way befitting our unique brand of loyalty.
We would have no hesitation in recommending Louise and her team.”
Mike Sexton,
Chief Operating Officer
Phone: 0800 99 76278 | Mobile: 021 951 211 | Web: smartloyalty.co.nz
Contact:
Sandra Willis | Director
sandra@profitsense.co.nz | 027 565 5751
Louise Garlick | Director
louise@profitsense.co.nz | 021 681 005
Amanda Campbell | Operations & Account Manager
amanda@profitsense.co.nz | 021 024 96 966