Telephone Account Management Services

New Business Development

The New Business Development programme concentrates on client sales and growth with both existing and / or prospective business customers.
Existing Customer Database: Profit Sense reconnect with existing customers establishing relationships and requirements with decision makers. Prospect Database: Profit Sense target a carefully selected prospective database to build brand awareness, relationships and sales with new business customers.

Retention

The Retention Programme is tailored to the needs of the client and existing database. Profit Sense’s Retention Programme concentrates on sales growth and longevity of the customer relationship. Profit Sense’s philosophy is repeat business is more cost effective than developing new business.

Customer Relationship Management
Consulting

Profit Sense specialise in outsource and in-house customer relationship management solutions. Profit Sense offer consultation services customised to your needs, providing recommendations for the most successful customer relationship process. These processes provide the ability to establish accountability and accurately measure and report on results.

Campaigns

In consultation with you, campaigns are customised to your requirements. The campaigns we run vary in size and duration. Our quick easy reporting allows you to retain control of the campaign by closely monitoring the results.

Data Cleanse

Profit Sense’s outsourced data cleanse service provides the dedication and discipline required to bring your database up to date with active customers and accurate contact details.

You can opt to incorporate data cleanse calling with identifying opportunities for your business.

Vehicle Dealership Services

Profit Sense has been providing NZ Dealerships with telephone account management services for 8 years with proven results.

  • NEW BUSINESS DEVELOPMENT
  • RETENTION
  • SERVICE REMINDER CALLING
  • AFTER SERVICE CALLING
  • CAMPAIGN
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