Telephone Account Management Services

New Business Development

The New Business Development Programme connects with future business customers to grow your customer base and increase sales. Profit Sense introduce and promote your business by engaging with company decision makers. Through consistent contact we develop solid relationships while actively generating leads and appointments for your Sales Team. New Business Development Calling creates a prospective marketing database to allow for future targeted marketing campaigns.

Customer Retention

The Retention Programme concentrates on the growth and development of your customer relationships, understanding repeat business is more cost effective. Through customised conversations and consistent contact you brand stays front of mind, your customers feel valued and any requirements are identified. Customer records stay up to date through regular contact assisting future targeted marketing campaigns.

Customer Relationship Management

Profit Sense specialise in outsource and in-house customer relationship management solutions. Profit Sense offer consultation services customised to your needs, providing recommendations for the most successful customer relationship process. These processes provide the ability to establish accountability and accurately measure and report on results.

Campaign Calling

Lead Generation –  Profit Sense undertake targeted campaigns on your behalf focusing on lead generation and brand awareness to provide your Sales Team with well-qualified leads to convert into sales.

Sales Promotion – Profit Sense contact a targeted customer base to promote new products, advise of promotions and follow up on Direct Marketing Campaigns. A direct marketing campaign supported by a well thought out telephone campaign will far exceed results achieved by email alone.

In consultation with you, campaigns are customised to your requirements. The campaigns we run vary in size and duration. Our quick easy reporting allows you to retain control of the campaign by closely monitoring the results.

Data Cleanse

Profit Sense’s outsourced Data Cleanse service provides the dedication and discipline required to get your database up to date and relevant with accurate details of decision makers. Our calling will keep your company at the forefront of customer’s minds

You can opt to incorporate Data Cleanse calling with a Lead Generation Campaign to promote your company, generate good will and to identify opportunities for your Sales Team.

Vehicle Dealership Services

Profit Sense has been providing NZ Dealerships with telephone account management services for 9 years with proven results.

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