Vehicle Dealership Services
New Business Development
The New Business Development programme concentrates on client sales and growth with both existing and / or prospective business customers.
Existing Customer Database: Profit Sense reconnect with existing customers establishing relationships and requirements with decision makers. Prospect Database: Profit Sense target a carefully selected prospective database to build brand awareness, relationships and sales with new business customers.
Service Reminder Calling
The Profit Sense Service Programme is tailored to the requirements of the Dealership with the intent of making service bookings and providing customer feedback. We implement a weekly / monthly process that ensures every customer is called, service bookings are secured, and contact details are updated.
The Retention Programme is tailored to the needs of the client and existing database. Profit Sense’s Retention Programme concentrates on sales growth and longevity of the customer relationship. Profit Sense’s philosophy is repeat business is more cost effective than developing new business.
After Service Calling
Service follow up calls identify any outstanding issues the customer may have after their recent service. Telephone Account Managers discuss customer satisfaction and the Manufacturers Survey they will receive.
Profit Sense call campaigns on behalf of clients to a targeted customer base, following up on EDMs, Launch / Event Invites and current promotions, including market surveys.