Telephone Account Management Outsourced Benefits
- Our services are tailored to meet your requirements
- We generate genuine and well-qualified leads.
- We provide longevity and work as part of your team
- We provide hourly accountability resulting in high sustainable productivity
- We provide management and monthly reporting
- Our Telephone Account Managers are well trained, highly skilled and excel in lead generation and relationship building
- You save on recruitment and associated employment costs
- We take the hassle out of customer relationship growth and retention
“West-Trak Equipment engaged Profit Sense services in October 2018 to update our customer database with the objective of delivering a relevant customer base for our marketing team.
Through a strategically planned approach, Profit Sense whilst in the process of collecting current information, delivered high quality leads. The resulting closed sales were sufficient to finance the campaign.
We continue to work with Profit Sense on existing and new business campaigns and highly recommend their team of professional Telephone Account Managers & Lead Generation specialists.”
During our long relationship with Louise and her team, we were always impressed with their ability to engage our partner stakeholders over the phone, along with how quickly and professionally they execute targeted campaigns as and when required. We always had confidence that they had our best interests at heart and that they were representing us in a way befitting our unique brand of loyalty.
North Harbour Ford have utilised the services of Profit Sense for more than 8 years. They are true business partner where they add value to our business at multiple levels.
The initial relationship was founded on developing and maintaining a database for Fleet business opportunities. This has proven very beneficial where we now have a detailed database of fleet customers with more than four years of history, including their buying cycles and habits.
In addition, Profit Sense handles our customer retention program, ensuring all customers are contacted on a regular basis.
Profit Sense are a seamless interface between us and our customers.
“Ace Group build and distribute quality low cost replacement parts and plant components for the North American asphalt industry.
For the last ten years Ace Group has outsourced our lead generation requirements to a call centre. 18 months ago, we looked for a specialist Telephone Account Management company whose processes and methodology delivered proven accountable results.
Ace Group contracted Profit Sense Global to provide this and they have totally exceeded our expectations.
Profit Sense Global have implemented a training and coaching program that has enabled our call centre to grow our lead generation and subsequent quotes to 23% of our total business quotes. This increases month on month with the resulting number of sales more than doubling over the last year.
We have no hesitation in recommending Profit Sense Global Telephone Account Management program and lead generation services.”
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